Originally Posted by Turtle91
Makes sense to me as well. Trying to explain what font subsetting IS would be hard enough, let alone trying to explain how you only use Calibre for one thing and not another. The only thing the customer would hear is "yes, we are using Calibre to convert your book but charging you a 'hand crafted' price."
Exactly that's what I tought too.
Regardless which branch - customers think they KNOW better and judge you by half-facts prejudices and assumptions