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Old 04-16-2013, 09:49 AM   #6
Willa
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Posts: 178
Karma: 284140
Join Date: Jan 2013
Location: U.K
Device: Kobo Glo
Quote:
Originally Posted by haydnfan View Post
The email support is poor, but the phone support is excellent. Not outsourced to India and they listen to what you say and repeat back to you to make sure they heard right. They quickly escalate problems to higher tiers and email you a written account summarizing the phone call. I think that kobo customer support is awesome.
This is my experience too
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