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Old 04-16-2013, 08:23 AM   #4
haydnfan
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Posts: 243
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Join Date: Dec 2011
Device: Kindle 3, 4B, PW2; Ipad Air
The email support is poor, but the phone support is excellent. Not outsourced to India and they listen to what you say and repeat back to you to make sure they heard right. They quickly escalate problems to higher tiers and email you a written account summarizing the phone call. I think that kobo customer support is awesome.
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