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Old 04-16-2013, 08:53 AM   #3
Tachikoma
Connoisseur
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Posts: 50
Karma: 18402
Join Date: Jan 2013
Device: Kobo Glo
I had to contact them when my Glo screen spontaneously cracked (went to sleep and it was intact, woke up and it was split perfectly across the centre, probably over-tight screws) and had no problem, they emailed me back in a few hours and exchanged it no problems at all.
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