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Old 04-16-2013, 07:37 AM   #2
samhy
Wizard
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Posts: 1,692
Karma: 5656837
Join Date: Dec 2012
Location: France
Device: Sony (J) PRS 650, Kobo Mini and Aura HD
Sadly, I have to agree on the customer care part.
So far, I needed to contact them regarding two different things and none of them has took a satisfactory turn in my opinion. For the first point, it will soon be three weeks and I don't even have received the summary email that was supposed to keep me waiting while the question (which was time sensitive) was forwarded to a higher level
I have learned my lessons, from now on I'll deal with Kobo through emails or their Twitter account.
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