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Old 09-02-2008, 07:02 AM   #6
netseeker
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Posts: 4,770
Karma: 615335
Join Date: Jan 2008
Location: Germany, near Stuttgart
Device: Sony PRS-505, PB 360 & 302, nook wi-fi, Kindle 3
Just a little update:
Until now i'm still in discussion with sonys support. As expected this is really difficult because i'm living in germany and the only thing i could do on the support site (http://eservice.sony.com) is to request an exchange of the device. (Even for this an address in US is required). Sonys support simply is requesting me to use that support site - even if it is really useless in my case at the moment and i already used it to get in contact with them.
I'm still hoping that my mail contact at sony will forward my case to a real technical support if i tick them off long enough.
Does anybody else has experiences with support requests at sony from outside the US?
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