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Old 03-01-2013, 10:17 AM   #8
mimble
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mimble began at the beginning.
 
Posts: 18
Karma: 10
Join Date: Feb 2013
Device: pocketbook 912
Fixed ! USB Connection to 912

From Pocketbook's support..
There is a problem with 2.1.3 firmware.
Downgrade to 2.1.2.

I did this this morning and now the pocketbook is recognised consistently regardless of which laptop, USB port or via a hub.
Do not listen to suggestions which suggest plugging this or that end of the cable first, waiting for the green light to go quiet or a particular phase of the moon.

There are some really disappointing aspects.
* The first reply you get (I got) from support was a canned message blaming my computer/cable/..
* This is a known problem with 2.1.3 firmware, but they are leaving broken software on their site.
* When I bought the pocketbook two weeks ago, there was a note suggesting one should update the firmware. This means pocketbook is distributing advice that they know will break USB connections.
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