Originally Posted by WT Sharpe
Something to consider when choosing which computer to purchase. I wonder if your experience was a fluke, or is Dell's customer support always this shoddy? And are their customers' personal information being stolen by employees? I assume you still have never reached their security department.
I tried calling again this afternoon. They only have two courses of action:
1) Customer Support can refer me to Technical Support,
2) Technical Support can refer me to Customer Support.
I'll send a nasty letter to their corporate address.