Originally Posted by mimble
If that is the case, it is a good sign. It hints that it can be fixed in firmware.
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Can one do anything except mail their support address ( firstname.lastname@example.org
Mailing the support address gets a stock reply. It starts by asking you "First of all, check, what firmware version is currently installed". This is reasonable. It then tells you to try different USB ports and blames your cable and computer.
Nevertheless, I would mail them, to impress the severity of the problem upon them.