OK this is getting more embarrassing for B&N.
When I go to the UK site and click Books nothing shows in my Library, yet if I go to the USA site it works fine but won't let me download the books from the website.
If I log in to the UK on an app I get Pre-Order on half the books, yet the US version shows these up fine.
I cannot download from the UK App store but changing to US works on the IPAD. Phoned and also chatted with them online, they are clueless and don't know what to do the lady I spoke to said "So what you never purchased them from us" and hung up.
Does anyone know a email/postal address for B&N UK that is not for "support"?