Thread: Glo Bad battery?
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Old 02-12-2013, 04:23 AM   #98
paola
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Join Date: Oct 2010
Location: UK
Device: Pocketbook Pro 903, (beloved Pocketbook 360 RIP), Kobo Mini, Kobo Aura
Quote:
Originally Posted by Mrs_Often View Post
Still nothing. I sent my 'old' Glo 15 days ago. They received it 13 days ago. They corrected the fault in their system 8 days ago. They would send a replacement on receipt and inspection of the 'old' Glo. Both receipt and inspection have occurred... Posting *anything* takes 1 day to deliver in the Netherlands (and I did check: they're sending from the Netherlands). This means they did not send it last week. MAYBE they sent it yesterday, which would mean I'd receive it today. But I am not hopeful. I sent Kobo another mail last night.

Frankly I'm now fed up, disappointed and sad.
this is how bad customer service can spoil it - if they have decided to replace it, and corrected the system, surely they should have sorted it out by now!. I do hope you get it today, but if I were you I'd be tempted to go out, get another one from the shop, and return the replacement once it eventually arrives...
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