Originally Posted by ClareK
I have emailed News Limited, Kobo and PayPal, so I am hoping my problem will be resolved. Because my husband had had a subscription to The Australian, News Limited had our PayPal account details, but I am appalled that they were able to withdraw money from our account without our authority. When I ordered the book from Kobo, the price did appear as 0.00.
Because the code appears in the printed paper the subscription is irrelevant, it sounds like an issue with the Kobo cart and they are the ones that will have to refund you be clear and persistent with them their support are slow on the uptake but usually come through in the end.