Originally Posted by Andrew H.
But I think that's largely true of their consumer computers, too - Dell didn't run into problems because the computers weren't reliable; they ran into problems because their computers were perfectly functional low end laptops: somewhat clunky, somewhat heavy, with and indifferent (but functional) keyboard and a low end (but functional) monitor.
So you are saying that Dell's problem is that their computers are too reliable and don't need replacing? Or that even the low-end range of their computers was reliable enough to not need to upgrade to more expensive? I really doubt that the profit margin is any different on their low end and high end models.