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Old 02-05-2013, 11:49 AM   #1
euro traveler
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Posts: 54
Karma: 513314
Join Date: Jan 2013
Location: mostly USA, sometimes Denmark
Device: Sony PRS-350, Nook STR, Kobo Mini, TrekStor Pyrus Mini, Nook HD & HD+
Defective screen warrants replacement unit

Any Kobo Mini owners suffer a screen failure, yet?

Turned on my two month old Kobo Mini yesterday and was bummed out to discover a permanent horizontal line across the middle of its screen. I've been using it daily and have never dropped it and have always kept it in its hard-sided case.

I went to Kobo's website and initiated a live chat.
First she required I do a basic, then a factory reset and nothing changed. Surprise!
After uploading the same pics seen here, their rep authorized a replacement unit. Now, let's see how long it's going to take until I get a new Mini in my hands. The rep said to expect them to contact me again, via email, within 48 hours with return info.

I wonder what will arrive first? The replacement Kobo Mini, or my new TrekStor Pyrus 4.3 inch ereader from Amazon.co.uk that shipped from the UK to the USA on 1 Feb.? I think the Pyrus will.

I love my Kobo Mini and it has become my daily reader. I'm still using it until I ship it back since the line only barely affects a line of text.
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