Originally Posted by VelvetElvis
Keep us posted on your Kobo replacement quest.
I emailed Kobo on Saturday 3 Feb asking for a status update. I got an answer late last night... Apparently, their system didn't show that my Glo had been received by them (the system hadn't been update). So, if I hadn't sent the mail, I'd never have got my replacement! The kind Tier 2 person corrected the system and assured me a replacement will be sent within a few business days, and it will be sent from within the Netherlands so posting should only take a day. I'm hopeful I'll receive my new Glo this week!