Thread: Glo Bad battery?
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Old 02-05-2013, 03:24 AM   #93
Mrs_Often
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Posts: 1,310
Karma: 1495609
Join Date: Dec 2011
Location: The Netherlands
Device: Kobo Touch, Kobo Glo
Quote:
Originally Posted by VelvetElvis View Post
Keep us posted on your Kobo replacement quest.
I emailed Kobo on Saturday 3 Feb asking for a status update. I got an answer late last night... Apparently, their system didn't show that my Glo had been received by them (the system hadn't been update). So, if I hadn't sent the mail, I'd never have got my replacement! The kind Tier 2 person corrected the system and assured me a replacement will be sent within a few business days, and it will be sent from within the Netherlands so posting should only take a day. I'm hopeful I'll receive my new Glo this week!
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