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Old 02-03-2013, 10:40 PM   #4
moffattm
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Posts: 331
Karma: 1440670
Join Date: Jul 2010
Location: Auckland, New Zealand
Device: Kobo Original, Kobo Glo
We have similar laws here in New Zealand. Our Consumer Guarantees law says that if there's a problem with something then the consumer can choose to deal with the store they bought the item from or directly with the manufacturer, the consumer's choice; the store must help you, they can't just say it's not their problem and force you to deal with the manufacturer. Also, goods must last a reasonable amount of time for the type of item they are; i.e. a TV that might come with a 12 month warranty must be fixed by the manufacturer even after 12 months because most people would expect a new TV to last for more than 12 months (say, maybe 5 years). It's no good the manufacturer saying the warranty is only for 12 months, they can't contract out of the law!

So my new Kobo Glo, which I think comes with a 12 month warranty, I would expect to last for at least 3 years. So if it breaks down within 3 years I can get it repaired or replaced for free.
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