Originally Posted by twobob
Give a link the guide.
What step you failed on.
Sounds like you are in some odd mode (fastboot?) but I can't tell until you describe EXACTLY what you did up to that point.
Thanks for fast respond
The things as following:
i got this device already stuck in the diagnostic mode
and were asked to try to rebricked it
information that i see on the screen of the PaperWhite is:
CELESTE_WF0 - System Diags
---- 1.9.389.174700 ----
S) Devise Settings
P) Touch Sensor Plate
O) Operator test suite
N) Misc individual diagnostics
Y) nART factory test
U) USB device mode
D) Exit,Reboot or Disable Diags
L) Lock diags screen
Device is stuck on N)
-without connection to PC or Power source device doesn't respond neither Touch nor power button
-long pressing on the power button during connection to USB detect the device in Windows as Other Devices/Kindle ,driver isn't installed and device is invisible in the My Computer
do you have any suggestion how to solve the problem