Originally Posted by jball
Don't hesitate to go to see them in Paris (27 rue de la Vistule - Paris), they're really cool !
I used their website to create a ticket and their technician (Benjamin) proposed that I either take the device directly to them in Paris for replacement or that he send me a postal form in order to send the device back to them without me having to pay for the postage.
If you go to Paris to take your device back, take just the device (no cover on it) as he proposed to give me the Bookeen cover & mains power charger in compendation for having brought the device back to them and inconvenience caused. I already had the cover and the mains power charger is of no real use to me, I've got loads of them from telephones and things.
Keep me up to date with how it goes.
They're not that far from where i work. Someone there at lunch time ? I don't worry, i had my share of returning cybooks. (I've been suffering some curse with odysseys)