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Old 02-01-2013, 10:55 AM   #21
jball
Junior Member
jball began at the beginning.
 
Posts: 3
Karma: 10
Join Date: Feb 2013
Location: Paris
Device: bookeen odyssey
Quote:
Originally Posted by EowynCarter View Post
Ah ; I have an "updating" page, not "starting up"
If you haven't done so, charge it for a while.

Then hold "power" for 10 seonds. That should switch off the cybook if it's on. Then start it again. (There's no visible thing when the cybook switch off, but you see a flash when switching on.)

Ah, OK, an update problem, where mine was a starting up after update problem.

Anyway, just come back from Paris, from Bookeen offices.

The technician told me he could repair my device by force flashing it, but that he prefered to give me a new one.
I came away with the latest HD Frontlight model in exchange for my V2.

That's what I call 'Customer service'
Excellent, can't give Bookeen Paris enough praise.
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