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Old 01-30-2013, 08:49 PM   #6
rwhe
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Posts: 124
Karma: 585186
Join Date: Mar 2010
Device: Kobo Glo, calibre, Android, FBReader
Quote:
Originally Posted by desert dog View Post
Danger, thanks for that input, that helps a lot.

I can be patient. Knowing the timing of how Kobo customer support responded to your wife's ereader issue restores hope that I haven't been forgotten, it is just not my turn yet.

If I didn't really love the Kobo Glo more than my Kindle pw, I wouldn't be so involved with the process. I would not enjoy going back to using only Kindle, but I will if needed.

It seems like some of the Kobo customer service personell are active on these forums, so I make a humble suggestion to them: set up an email system that acknowledges the issue and offers a rough time frame for when action might take place. If I know I am a week or two out from action on my issue, that's cool, I have the certainty that it will be done.

Thanks again for your message Danger.
You might also try @kobohelp on Twitter for a possibly faster response.

http://blog.kobobooks.com/the-kobo-c...itter-account/
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