Thread: Troubleshooting Downloading Items Stuck
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Old 01-30-2013, 12:43 AM   #4
tomsem
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Join Date: Apr 2009
Location: USA
Device: Kindle PW, iPad Air 2, Fire HD6
Quote:
Originally Posted by KimberlyFDR View Post
I accumulated about 26 personal files that I had sent through my Kindle email address, so I connected to wi-fi tonight to collect them onto my Kindle 4. 25 of the files downloaded fine, but the last one (which was quite large) got stuck at 88% and remains in my Downloading list. Problem is, I didn't realize it was stuck, so I deleted it already from my files on Amazon's Manage Your Kindle page.

I've restarted the Kindle and resynced and even sent a new personal document through hoping it would kick the deleted file off the list, but nothing has helped. Is this something that will eventually resolve itself or is there anything I can do to make the file disappear from the Downloading list?
I'm not familiar with K4, but I assume it is much like Kindle Keyboard: there's no way to cancel a download in progress. I believe if you de-register the Kindle (on the device or on MYK), it will get flushed from the download queue. Confirm this on MYK page, and then re-register to the same account.

One of the virtues of KT and KPW is that you can cancel downloads on the device.
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