Originally Posted by rogerVA
I'm wrong, right? I hope so..
Nope, doesn't look like you're wrong.
Please send an email to firstname.lastname@example.org with the following information:
SUBJECT: APPLICATION FOR UPDATE COUPON
MESSAGE: Charles Dickens Kindle eBook. Order no. 5019
This order number will allow us to confirm your previous order and issue you a coupon code for the Dickens eBook, which you can use at once to re-purchase the title for free.
This part of their posting seems to indicate that while accounts may be gone they do have purchase records. You'd think with those they could work to restore peoples accounts. Too much work I guess?