Originally Posted by robko
I presume that you have tried a different cable/different USB ports on your computer? It's amazing how often cables and ports go bad. If you have then I'm glad Kobo is getting it sorted out for you.
Tried 2 different usb cables/ports at home and 2 diff computers. Got to work tried a few other cables and computers AND had the IT guy stick it into his linux machine for the heck of it and see if he could get it to show up.