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Old 01-27-2013, 01:46 PM   #25
Joy736
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Posts: 305
Karma: 1078442
Join Date: Oct 2011
Location: Netherlands
Device: Kindle Paperwhite
Quote:
Originally Posted by Joy736 View Post
I decided not to wait untill after the weekend and chatted with Amazon about a replacement. Turns out they won't replace it because I have no creditcard in my account . I do not own a creditcad (as lots of people don't in the Netherlands) and only work with giftcards on Amazon. How unfair
Despite the fact that they still won't exchange my Kindle, I totaly changed my mind about Kindle-support. They have spontaneously contacted me twice now, because the were so eager to help me. In the end, they were willing to make an exeption about the no-credit card problem. And because they can't send special-offer devices to the Netherlands, they were willing to let me put enough giftcard-ballance to my account, to pay for removing special offers. BUT then they discovered that my Kindle was originally shiped to the US (apparently the Dutch website were I bought it, had it send to a US-address first). And that was too much for Kindle-support. Unfortunate for me, But they really did their very best to help me and were so friendly. I may not get a new Kindle, but if I'm honest, I have to applaud them for their efforts

Last edited by Joy736; 01-27-2013 at 01:49 PM.
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