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Old 01-24-2013, 08:01 AM   #14
Mrs_Often
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Posts: 1,310
Karma: 1495609
Join Date: Dec 2011
Location: The Netherlands
Device: Kobo Touch, Kobo Glo
Quote:
Originally Posted by VelvetElvis View Post
Sounds very similar to my problem (also posted to your other thread). I would suggest an email to Kobo support, outlining your findings. They sent me a new replacement, which is what I was hoping for, given the original one was bad from the get-go.
Thanks for sharing VelvetElvis! I'm happy for you you got a new Glo. I hope I get a new one as well! What country are you in? I'm not sure whether Kobo's beautiful exchange mechanism is in place in the Netherlands :S I'm hoping it is!

I contacted the place where I got it from first, just because they also give a year's warranty. But their policy is: pick up the defective devices, spend 3 weeks seeing if they can fix it and then either send it back or send a new one. I don't want to live without my Glo for at least 3 weeks! And I also don't want to wait 3 weeks just to get my own Glo back full of dirty finger marks and scratches from opening it up (I ALWAYS have clean hands.) So I sent Kobo an email instead.

Quote:
Originally Posted by samhy View Post
That's definitely not right. I hope that Kobo will hear you.
Good luck
Thanks Samhy!! Fingers crossed indeed!
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