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Old 01-22-2013, 03:25 PM   #5
Mrs_Often
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Posts: 1,310
Karma: 1495609
Join Date: Dec 2011
Location: The Netherlands
Device: Kobo Touch, Kobo Glo
It sounds like either a firmware bug, or a corrupt file on the device messing things up.

Elisabethe are you sure the trouble started out of the blue? Or might your daughter have added a new file/document just before the trouble started? Or, might there have been a firmware update just before the trouble started. whichgrep seems to suggest the latter.

If it's the firmware, you could downgrade back to firmware version 2.1.5. You can find the link to this firmware in this thread. Note that manually up/downgrading firmware is not officially supported by Kobo. Also, a newer Touch model might use the Glo firmware instead of the Touch firmware. Loading the wrong firmware can break your Touch. So you have to be sure which firmware your specific device needs. (See the same thread for more info.)

If you don't think the problem is due to the firmware, you take all your documents of the Glo, and load them back one by one. Start with the ones that you know have previously worked. If, after processing a new document, the problem re-occurs, delete the last document you added. If that solves the problem that was the/one of the corrupt files.
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