Originally Posted by Faterson
Why? Because it's easier to stifle and "contain" any dissatisfied customers via those private pseudo-communications with canned-reply-churning half-robots, than having to deal with customer feedback in independent, open space like here on the MobileRead boards.
Where Apple is concerned, they (as in, representatives of Apple itself) don't even participate in the actual Apple discussion forums.
If you are beta testing, you get canned responses when you report a bug. Sometimes they ask for more information relating to the bug, but that too comes via a canned response. There are beta tester discussion forums, and even those have no direct representation from Apple.