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Old 01-18-2013, 07:22 AM   #579
simplyparticular
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Quote:
Originally Posted by Lemurion View Post
Well, I have an update and it's not pretty. I called them the day before yesterday as nothing had happened regarding my LoTR/Two Towers, and they passed it on to a Supervisor to call me back. I have not received a call. I'm stunned that they haven't fixed such a simple and apparently very common problem, but it's just more evidence that BN really has not done well with the execution of this.

I have the same story, only it involves Twilight. Instead of Book 4, I have the whole omnibus. I have another book that's mis-allocated, too, but I can't remember the titles at the moment. I brought into their attention in early December, but still no change, and the person I spoke to this time had no record of the earlier call, so they don't even have a very sophisticated system for CS tracking.
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