Originally Posted by Lemurion
Well, I have an update and it's not pretty. I called them the day before yesterday as nothing had happened regarding my LoTR/Two Towers, and they passed it on to a Supervisor to call me back. I have not received a call. I'm stunned that they haven't fixed such a simple and apparently very common problem, but it's just more evidence that BN really has not done well with the execution of this.
I have the same story, only it involves Twilight. Instead of Book 4, I have the whole omnibus. I have another book that's mis-allocated, too, but I can't remember the titles at the moment. I brought into their attention in early December, but still no change, and the person I spoke to this time had no record of the earlier call, so they don't even have a very sophisticated system for CS tracking.