Originally Posted by HarryT
Do you have an update? It's been a LOT longer than 3-5 business days.
Well, I have an update and it's not pretty. I called them the day before yesterday as nothing had happened regarding my LoTR/Two Towers, and they passed it on to a Supervisor to call me back. I have not received a call. I'm stunned that they haven't fixed such a simple and apparently very common problem, but it's just more evidence that BN really has not done well with the execution of this.
(I would have called them sooner, but I had some family medical issues to deal with.)