Originally Posted by treadlightly
I had the same problem with a different book but was able to download it after about two weeks. The customer service rep said it was an issue with the publisher not making the ADE epub available at the same time as Kobo can make it available with their DRM.
I had something similar happen: a book I purchased did not have "Adobe DRM EPUB" as an option even though all other books in the series did and other retailers offer EPUB. I'm sure it was an oversight, but customer service was not very helpful. I've heard others say that phone support is the way to go with Kobo, so I may try again.