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Old 01-13-2013, 02:23 PM   #1
nogle
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Posts: 373
Karma: 3646106
Join Date: Aug 2011
Device: Kobo
Kobo Disconnecting from Computer

I have a problem that developed over the past few months. At first, my Kobo would connect then after a minute or two the computer would show the Kobo connected, but it was not accessible (neither read nor write) but it did show as connected. The problem progressed to being unable to connect at all. The Kobo showed as connected, but there was no read/write access.

So, step one, try two different USB cables connected both directly to the USB ports and to a USB hub. No change.

Tried a new USB cable. No change.

Well, now I have narrowed it down to the Kobo or the computer. So, I investigate the Kobo driver through the device manager. The Kobo shows as disabled (code 22 this device is diabled). Trying to enable it failed. I tried updating the driver and there was none newer.

So, I tried removing the driver all together. Then, when I re-attached the Kobo, it connected and I had (briefly) read/write access.

Now we reach the limits of my computer skills.

So, can anybody replicate this problem? Is the Kobo driver responsible? As I think about it, the problem did come about around the time of the 2.0 or 2.1 upgrade and became worse around the time of the 2.3.1 update.

Any suggestions?
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