Originally Posted by clarkent
I was just taken aback by how quickly they informed me of how to sideload books from other stores, something I already knew btw. You would think they could see that I had already bought, at least, over a hundred books, and owned each version of the Kobo and maybe it would be a good idea to retain me as a customer instead of just cutting me loose. Very strange customer service.
Some times the hardest thing to do is to convince the Person on the other end of the phone that they are not psychic and cannot possible know how their supervisor or manager will respond to your problem. It seems that some times a customer service rep decides that, that is how it is going to be no ifs and buts or anything about it. Yet oddly enough supervisors and especially management will rule in your favor once you get them on the phone and present your situation in a logical manner. But I am 100 percent sure that if you purchased an item they have a record of it.
Be insistent, and dont give up till you get the books back. They do pay attention to these forums and do seem to speak up every now and then to make it right.