Originally Posted by PatNY
Also, who said anything about replacing B&N executives with "newbies?" To the contrary, I would replace them with only experienced people. And of course replacing/firing people stinks. But it stinks worse to have a whole product line fail and put even more people out of work!
One can make the case that since Nook is a technology company, it is the B&N executives trying to run it like a book-selling business that are the newbies that need replacing with experienced tech industry veterans.
Which some of us, me included, are saying: keep the staff, fire the owners.
It isn't about firing program managers and coders and low-level staff.
If anything, the evidence is that those guys are doing their assigned jobs properly and competently. The people that need firing are the people at the top that set the direction of the company, that assign budgets and resources to designing and maintaining their websites; to customer service, to the app store. The idiots who set policies that require direct human interaction and mutiple levels of supervisor evaluation to return one frakking, *defective* ebook.
The whiny arrogant fools who pick a fight with Time Warner over a handful of temporarily exclusive comic books. Who are so obsessed with Amazon they don't even pay attention to where they are driving their own business. (Hint: there's a cliff right ahead.)
Nook's failings start at the top and any fix needs to start at the very top. They need new policies, a clear focus, and a narrow mission. And they're not going to get it from the current B&N ownership.