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Old 12-29-2012, 12:51 AM   #3
AnemicOak
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Join Date: Oct 2007
Location: Minnesota
Device: HDX 8.9, AuraHD, Nook HD+, Kindle 2,3,T , Opus, Nexus7, iPhone5, etc
Another avenue of contacting them is through https://getsatisfaction.com/kobo

I know some have gotten better results that way instead of email. I've heard calling gets the best results.


You can also try emailing KoboExecutiveCare@kobo.com

or try finding email addresses for some of the Kobo exec's although I did that once and didn't get any better service even though they were going to 'look into it'.



Kobo CS for me has been hit or miss, generally miss.
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