Been watching this forum for a while to learn about the kobo arc which was to be a Christmas gift for my partner.
Unfortunately, I didn't finally make an account to discuss to a positive experience.
Upon opening her Arc yesterday my partner was unable to sign in to Kobo because the P and . keys didn't work. She eventually used a different email and signed on, but any key presses in that "column" of the screen wouldn't work.
I tried to do some debugging this morning and, using a simple drawing app, was able to find out that indeed that whole column of the screen was not functioning.
See the screenshot
I live chatted with kobo support this morning and found out, because I got it nearly a month ago, we cannot just take it to the store to replace it, but we have go through kobo support, a process that will take up to 2 weeks.