Originally Posted by chay
Forced the issue and they sent a replacement
Which was WORSE! (Had holes or dust in the light guide which glowed!)
Sent that one back and got a third one.
Third time lucky - it was fine!
Once they realised I wasn't happy they were very good about sorting out replacements. Still a PITA to have to send them back though (was free in the end)
Thanks for your help and advice.
Good for you, enjoy the reading now.