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Old 12-18-2012, 06:41 AM   #30
Faterson
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Posts: 1,215
Karma: 2754342
Join Date: Oct 2011
Location: Bratislava, Slovakia
Device: iPad 3 & 1, iPad mini Ret, Nexus 7.2, iPhone 4, Kobo Mini, Kindle DX&3
Quote:
Originally Posted by Faterson View Post
Dropbox support seems atrocious, though. Is anyone able to access their support in any way?
Just an update on this... After a few days, I got an automated reply from Dropbox support to the query I submitted via a form on their site.

The automated reply does not address the issue I wrote about, and instead apologizes for Dropbox support being overwhelmed by support requests at this time, and that I might get a better chance at a specific reply if I purchased a paid Dropbox subscription.

I'm now no longer surprised the link to Dropbox forums appears to be a secret, and that even I who have posted to Dropbox forums in the past and know the URL to Dropbox forums (you can also find it via Google), am blocked from posting to the forums these days, and there appears to be no way to "verify my email address" (already verified years ago) so that I could post to Dropbox forums again.

So, there you have it. Dropbox is a fantastic service, but beware if anything goes wrong, such as the Camera Upload feature on all my iOS devices. It seems you're then pretty much left on your own to deal with the issue.

Meanwhile, SugarSync support wrote to me they still have no fix for the failure to open EPUB files in non-default apps from the SugarSync app on iOS 5, but that unlike the last two times, they would keep the current support ticket open, instead of just closing it after a few weeks and marking it "Resolved", without the issue being resolved.

I'm certainly not complaining about Dropbox and SugarSync, although it may seem that way. They are both fantastic services, and I'm a free user, so what is there to complain of? The trouble is, that spotty user experience as free users is unlikely to inspire people to upgrade to paid plans, which should be these companies' priority.
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