Originally Posted by sqdancer
My apologies for any confusion/misunderstanding. I was responding to maccreader's request for a UK phone number not your post.
Good reminder for me to remember to quote posts in my replies.
I called them and raised a complaint. They asked me to change the USB cable and try. I've ordered another cable from Amazon. Let me try that. I am not sure if I am the only one having this issue with Kobo Arc or there are others.