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Old 12-17-2012, 06:34 AM   #14
chay
Junior Member
chay began at the beginning.
 
Posts: 4
Karma: 10
Join Date: Nov 2012
Device: Kindle Paperwhite
Forced the issue and they sent a replacement
Which was WORSE! (Had holes or dust in the light guide which glowed!)
Sent that one back and got a third one.
Third time lucky - it was fine!
Once they realised I wasn't happy they were very good about sorting out replacements. Still a PITA to have to send them back though (was free in the end)

Thanks for your help and advice.
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