appreciate that mate. as already mentioned on some other threads phone calls seem to result in requests for emails which generate some sort of ticket number which then gets lost. back to things like who and where for repair and how long.Is there a UK address for repairs etc. My own search has tuned up that PC World here in the UK sell the vox so i'm going to check if they can do warranty repair on the arc. I think the thing that surprises me is that this tablet appears to be top spec but no major chains in the UK are selling this. Places like PC World,Curries,Expansys,Tescos,Argos,Asda are all selling Nexus,Kimble,Nook and the only people dealing with the arc are WHSmith a magazine and book chain.