Originally Posted by GeoffC
Thursday 14th .. reply from Bookeen .....
When we received your Cybook, the device was perfectly working. That is why our technicians will run more tests in order to understand what was going wrong.
We are doing to send back your Cybook as soon as possible.
What are you going to do if they find nothing wrong and want to just send it back knowing you have had problems and most likely will gain if they just send it back?