I do feel for the Brooklyn Library. 4 emails from me alone about a big messup with books and they even admitted fault. They are so polite and courteous though and respond to emails the next day.
I just don't understand this 'upgrade' by Overdrive which at this stage seems to cause so much trouble for all concerned - the libraries and of course the borrowers.
While it's heartening to see that Overdrive is reading the relevant threads, I would really love to hear from Mike @ Overdrive the rationale behind all this, and who is it supposed to benefit. I think the suggestion earlier of the choice of a Classic view is excellent.