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Old 12-13-2012, 06:30 PM   #10
robko
Wizard
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Posts: 1,251
Karma: 2722720
Join Date: Jul 2010
Device: Kobo
Quote:
Originally Posted by Richard Moody View Post
Great!

But it does show the lack of expertise of the support section.

My Kobo has been returned as faulty and I now have a new one!!

.........for now
.........
In fairness, there are a couple of different resets and holding light button while using the paperclip could be one of them. But having said that, there definitely are a good portion of Kobo support people that don't seem to have a clue.
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