Originally Posted by robko
To factory reset the glo: hold the power button ON for 15-20 seconds to make sure it is off. Press and HOLD the light button while turning on the Glo. That should put you into a factory reset if that will solve the problem (no guarantees).
That did it!!!!!!
Thank you so much!!! The Kobo support guy told me the factory reset was done buy turning it on, holding the light button while USING THE PAPERCLIP. Damn him!
Thanks to you all!