In something like this, I would use a three "strike" rule. I would do my due diligence contacting the company and if they do not respond in a positive way. They are out and I will keep the items.
Give them three chances to help correct their mistake and do right, or, it is on their heads! Because I did my job trying to correct the mistake.
Last edited by DustyDisks; 12-10-2012 at 02:39 PM.