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Old 12-09-2012, 10:50 AM   #391
ATimson
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Quote:
Originally Posted by curtw View Post
I'm not sure why they referred me to phone support in the first place, because this made the whole issue even more frustrating.
The e-mail support is a general B&N support venue, while they have a dedicated phone pool (at least, I assume that's why there's a separate phone number) for the Fictionwise transfers. Easier to train that group and have the normal support redirect people there, than to train everyone.
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