Originally Posted by YvonneM
Hi - I've just joined and am hoping to find a solution to a problem I have been having downloading a book to my kobo ereader. I have had my ereader for about 12 months and have generally had no problems in purchasing and downloading books - I have only purchased books from the kobo website - never anywhere else. I noticed some time ago that there was an update with Kobo and when I clicked into my Kobo programme on my desktop, it looked very different to what it used to look - much more cumbersome to navigate and use.
Since that time I have had nothing but problems trying to download books. I can get them into my library and read them in my library, but they just will not load onto my ereader. When I click the "sync" button it says synching, and when I disconnect my ereader the ereader says that it is "processing new content", but the new book is just not there.
My computer will say that it's updating the kobo software and then everything just hangs and I have to Cntrl/Alt/Del to reset everything.
Has anyone else had a similar problem .... is there a Kobo problem and does anyone know if I am doing something wrong myself .... I've been trying for almost an hour this evening to download a book to my ereader and am just about ready to trash it and go back to "real" books!!
Many thanks in advance if anyone can give me a few pointers ... bearing in mind that I am absolutely useless when it comes to anything too techy .... with the old look of the Kobo desktop thingy before it changed, everything was so simple to use and navigate and I never had any problems downloading books.
Try using the Devices internal wifi to do a sync. Also you can delete the desktop software and reinstall it. There was an update to the desktop software so that has changed a wee bit. I was getting a long time in syncing (which resulted in me just exiting the software and never completeing) and when it updated that went away. So try that and see.