Originally Posted by xendula
I guess I am a customer rights advocate: why should I not have the same return policy for an e-book that I have for a p-book? I sure enough pay around the same price for an ebook.
The answer is: you might not have the same rights because they are different things and different factors might go into the calculation of a policy.
Should you have the same rights of return as a meal? Can you eat it then return it?
Returning a book requires some effort on your part. That effort--driving to the store, packing a box, whatever--is some small deterrent of abuse. That is calculated in the policy. To return an eBook, you might need only click a button. The ease makes it more subject to abuse and policies may need to be adjusted accordingly.