Can I also suggest that you contact (email/chat) ADE and tell them your problem - because the problem must be at their end.
Or have you already done that and got no satisfaction?
I've had to web chat with them before re an ADE software update that basically locked me out of my account - and they were from Thailand. so you may get them too.
Their written English was good though.
Last edited by Lynx-lynx; 11-24-2012 at 05:05 AM.