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Old 11-17-2012, 07:38 PM   #9
meeera
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Posts: 2,171
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Join Date: Dec 2011
Location: Australia
Device: Kobo Aura, iPad MiniRet, MBP;support AuraHD,Kindle,2xKobo Glos
Quote:
Originally Posted by SirFluff View Post
As I clearly said, I cannot turn it off or on, nothing I do, what ever combination of buttons I would do wouldn't change that.
If the device is completely frozen, you won't notice the screen change when you power it off. Nevertheless, the fully-charge-then-power-off procedure is what you need to do before attempting a factory reset.

None of what you described doing in your original post was the factory reset procedure, which is why davidfor offered you the correct procedure sequence.

If that doesn't work, I suggest telephoning Kobo Support.
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